Do you issue refunds?
Requests for refunds on tickets or passes purchased will be made at our discretion and will be subject to an administration fee. Please speak to us in store.
What happens when I buy a ticket online?
On completion of your order, you will be emailed a DigiTicket containing a barcode and booking reference number. Present this ticket on arrival, or if you don’t have a printer, simply make a note of the Booking Reference Number and take it with you, coupled with some ID.
What if I don't receive my e-ticket within 2 hours?
Sometimes tickets can go into the 'Junk' mail box, so please check your spam filters and the 'Junk' mailbox if it hasn't arrived within 2 hours.
If after 2 hours your confirmation email and e-ticket has not arrived (after checking your junk mailbox) please email firstname.lastname@example.org if you are certain payment was completed. We will respond during office hours Monday - Friday (excluding bank and public holidays).
What security is in place for purchasing tickets online?
The ticketing system is stored on a secure server and all transactions taking place use encrypted data to ensure that your details are safe when making a purchase online
Why Can't I Select A Date When Ordering My Ticket?
Our E-Tickets are valid for up to 6 months from the day of purchase, so there is no need to select a date.
Does my tour ticket give me an allocated time to view the Stones?
If you buy your entrance ticket for Stonehenge with your tour ticket, you don't have to worry about not booking a specific time slot to view the stones.
Does my ticket include the Stonehenge land train?
Yes your combined tour and Stonehenge ticket will include the cost of the land train.
Can I pay for my ticket on bus?
Yes you can buy your tour ticket directly from the bus driver.
Where can I buy my ticket from?
Tickets are available to buy in advance online, or you can visit the Salisbury Reds travel shop. Other locations tickets can be bought at are Salisbury rail station, Salisbury Tourist information Centre and on the bus.
What does my ticket include?
We have three ticket types - tour bus only, which is just the bus tour itself
Tour bus plus Old Sarum & Stonehenge Admission, this covers the cost of entrance to these sites
Tour bus plus Old Sarum, Stonehenge Admission and Cathedral Donation, this covers the cost of entrance to all three listed sites, this does not cover the cost of the Cathedral tower tour. Entrance to the catherdal is valid for 48 hours after the date you take the tour, just in case you don't have time to see everything.
Please be aware that there is an audio tour provided at the Stonehenge Site, this is subject to an additional charge by English Heritage (this is not included in your tour ticket).
What do I do with my e-ticket?
Your digital ticket will be sent to you via an email once you have booked your tickets. You have the option to print the ticket off if you wish. Alternatively you can show the driver the ticket on you phone or device screen and they will be able to scan this and issue you your days ticket for travel.
Is the bus ticket valid all day?
Yes, you can get on and off the tour as much as you like for the whole day.
If you have the all in one ticket, your access to the catherdral is valid for up to 48 hours after the date you take the bus tour, in case you don't have time to see everything in one day.